Privacy policy

This Privacy Policy describes how Montarello ("we," "us," "our," or the "Site") gathers, uses, and shares your personal data when you access or interact with our services, make purchases through https://montarello.com/ (the "Site"), or otherwise communicate with us (collectively referred to as the "Services"). Throughout this policy, "you" and "your" refer to individuals who engage with the Services, whether as customers, visitors, or others whose information we process.

By accessing or using any of our Services, you consent to the practices described in this Privacy Policy. If you disagree with any part of it, please discontinue use of the Services.

Company Details

Company Name: Montarello
Address: Leerlooierstraat 12, 2645JS, Delfgauw, The Netherlands
Email: info@montarello.com
Phone Number: +31 6 8277 2773

Follow @official.montarello and let your look do the talking!

Information We Collect

When you visit our Site, we collect certain types of data, which may include:

Device Information

Examples: Web browser, IP address, time zone, cookie data, and browsing activity
Purpose: To load and present the Site properly and optimize its performance

Order Information

Examples: Full name, billing and shipping addresses, payment details (e.g., credit card number), email, phone number
Purpose: To fulfill purchases, process payments, and deliver customer support

Customer Support Data

Examples: Any details provided during customer service interactions
Purpose: To resolve inquiries and improve user experience

We do not label any items as final sale returns are always welcome, provided the above conditions are met.

Use of Your Personal Data

We use your personal data to carry out tasks such as:

Processing transactions and fulfilling orders
Communicating order updates or customer inquiries
Screening for fraud and security concerns
Sending marketing communications in accordance with your preferences

Disclosure of Personal Data

Your personal data may be shared under the following circumstances:

With vendors performing services on our behalf (e.g., payment processors, shipping providers, IT and data support)
With business and marketing affiliates such as Shopify, following their own privacy terms
At your request or direction, including integrations with social platforms
With affiliated entities within our corporate group, as necessary for operations
In connection with legal requirements, mergers, or other business transactions

Data Disclosures in the Past 12 Months

We have disclosed the following categories of personal information and sensitive personal data (marked *) for the reasons outlined above:

Types Disclosed

Identifiers: Basic contact details, order and account data
Commercial Data: Purchase history, customer support records
Internet Activity: Usage patterns on our Site

Recipients

Vendors and service providers
Marketing and business partners
Corporate affiliates

We do not use sensitive personal data to infer characteristics about you.

User-Generated Content

If you post reviews or comments through our Services, those submissions may be made publicly visible. We cannot control who accesses this information and are not responsible for how it is used, shared, or secured by others.

Third-Party Links

Our Site may include links to third-party platforms. If you choose to follow them, please review their privacy policies. We are not responsible for the practices or content of those websites or platforms.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect their personal data. If you're a parent or guardian and believe your child has shared information with us, please contact us so we can remove it.

As of this policy’s date, we do not knowingly “sell” or “share” personal data of individuals under 16, as those terms are defined by law.

Security & Data Retention

While we use industry-standard security measures, no system is completely secure. Avoid sharing sensitive data via unsecured channels.

We retain personal information as long as needed for account maintenance, legal compliance, dispute resolution, or enforcement of our agreements.

Your Rights and Choices

Depending on your jurisdiction, you may be entitled to:

Access / Know: View the personal data we have about you
Delete: Request removal of your personal data
Correct: Update inaccuracies in your records
Portability: Obtain a copy or request data transfer to a third party
Restrict Processing: Limit how we use your data
Withdraw Consent: Revoke consent for data use where applicable
Appeal: Challenge our refusal to honor a rights request

You can also manage your communication preferences. Use the “unsubscribe” option in our emails to opt out of marketing. Non-promotional updates, such as order confirmations, may still be sent.

Requests to exercise these rights may require identity verification. You may also authorize an agent to act on your behalf. In that case, we’ll need documentation confirming your authorization.

We will respond to verified requests in accordance with applicable timelines.

Complaints

If you’re dissatisfied with how we handle your data, please contact us. You may also file a complaint with your local data protection authority if applicable.

International Data Transfers

Your data may be transferred, stored, and processed outside your country of residence, including the United States. Our staff and third-party partners may also operate in these locations.

Contact Us

For more information about our privacy practices or if you have any questions, please contact us at: