Refund policy

Return Instructions
To begin a return, please contact us at info@montarello.com with your order number and reason for return. Our support team will guide you through the next steps and provide the correct return instructions and warehouse address.

All returns must be shipped to our central warehouse in Asia. Please do not send your return before contacting us first, as returns sent without prior approval may not be accepted.

Note: Customers are responsible for return shipping costs unless the item received was defective or damaged.

30-Day Return Window

You can return your order within 30 days of delivery whether it’s not quite the right fit or you’ve just had a change of heart, we’re here to help.

No Hidden Fees
We don’t charge restocking fees. What you pay is what you get no surprises.

Refunds
After receiving and inspecting the returned item(s), we’ll process your refund within 10 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to reflect the transaction.

Order Cancellation

We understand - sometimes plans change. If you wish to cancel your order, please contact us at info@montarello.com within 24 hours of placing your order. After this 24-hour window, cancellation is no longer possible because your order will already be processing with our supplier. In that case, you can wait for the delivery and return the item according to our return policy.

Exchanges
Want something different instead? Let us know in your return email. We’re happy to assist with an exchange if the item is available.

Questions?
If you need assistance at any point, email info@montarello.com We’re here to make sure your experience with Montarello is seamless, stylish, and supported.